At Sarafan Sports – Warriors of Sport, we’re committed to providing high-quality products and digital services that support your fitness and wellness goals. If something isn’t right, we’ll do our best to make it right.

🔁 Returns – Physical Products

We accept returns on most physical products within 14 days of delivery.

To be eligible:

  • Items must be unused, unopened, and in their original condition and packaging
  • Proof of purchase (e.g. order number or receipt) must be provided

Return Process:

  1. Email us at sales@main.warriorsofsport.com within 14 days of receiving your item
  2. We will provide return instructions
  3. Once we’ve received and inspected the return, we will issue your refund within 1–5 working days

Return Shipping:

  • We will provide return shipping unless otherwise stated
  • We strongly recommend using a tracked service

❌ Items That Can’t Be Returned

  • Opened or used supplements
  • Hygiene-sensitive items (e.g. used gear or opened bottles)
  • Digital downloads that have been fully delivered and accepted
  • Gift cards or vouchers
  • Clearance or discounted items (unless damaged or faulty)

🖥️ Refunds – Digital Services (Satisfaction Guarantee)

We proudly offer a Satisfaction Guarantee on all digital services purchased through our platform.

Here’s how it works:

  • If you’re not satisfied with the service you receive, you may request a full refund at any time before marking the order as “finalised”.
  • Once you accept the work and confirm it as complete, the order is considered closed and non-refundable.
  • Until then, there’s no risk to you — if the work doesn’t meet expectations, or is not going in the right direction and you have any feelings it’s not working out, you are covered, simply just state it’s not going as expected and would like to cancel, as long as it is before accepting the work as delivered, you will be refunded without question.

This applies to all digital services, such as:

  • Coaching plans
  • Custom workouts or nutrition guides
  • Content creation (e.g. writing, video, graphic design)
  • Consultations and remote services

Disputes:
If a service is delivered but not to the expected standard, and the order has not been marked as complete, please:

  • Contact our support team at sales@main.warriorsofsport.com within 3 days of delivery
  • We’ll step in to review and help resolve the issue with the seller
  • In some cases, we may offer a revision, partial refund, or full refund

🛠️ Faulty or Damaged Physical Items

If an item arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos showing the issue

We’ll arrange a replacement or refund as quickly as possible.

📬 Contact Us

If you have any questions or need help with a return or refund:

📧 Email: sales@main.warriorsofsport.com
📞 Phone: 0844 414 8065 (Voicemail Service)